Shipping policy

Orders ship each business day from our Melbourne and Sydney distribution facilities via Australia Post depending on location. Orders for in-stock items received before 2 pm on weekdays will be dispatched on the same day (ex Public Holidays). 

If you place your order after 2 pm on a business day or during a weekend or public holiday, your order will ship out the next business day. If your order contains an item on pre-order we will ship your entire order once all of the items have arrived, the ETA is on the order confirmation you have received via email.

If we need to get in contact with you to verify information critical to dispatching your order, and we’re unable to, we may delay shipment of your order. We will always try to email, TXT & call you to resolve these issues before the shipping cutoff.

Australian Shipping

Standard: Free** for orders over A$149 & A$5 for orders less than that. Shipping takes 1-4 days to most major cities, excluding remote areas. Remote areas and WA, NT shipments will take longer, you can check on AusPost's site.

Priority: For $6, Priority shipping lets your order skip the queue, it’ll go out before Standard orders, right after Express.

Express: $9 via Australia Post eParcel Express. eParcel Express is currently not overnight, it's simply AusPost's fastest option at the moment. Generally, you can expect Express orders to arrive within 1-2 business days if you are within the Express Post Network. Express post eta is not guaranteed.

**Should the order be returned, and the remaining order value falls below the free shipping threshold, the shipping cost will be deducted from the refund amount.
i.e. If your order total was $90 and you returned an item valued at $25, the refund amount would be $20 This is because the remaining order value is $65, which falls below the free shipping threshold.

Oversized Shipping Notice

Please note: Oversized items are not eligible for express shipping due to logistical constraints. A shipping fee, starting from $25, will apply to oversized items (e.g. suitcases etc.) when shipping to NT, WA, and Tasmania.

Safe Drop

A safe drop is when Australia Post leaves the parcel in a safe place. Unfortunately, "safe place" is pretty subjective and sometimes mail gets stolen (left on the doorstep) or has been left in the wheelie bin. That's not the experience we're about, so we have disabled safe drops on our shipments.

If you're not at home to receive delivery, Australia Post will take your parcel to the nearest post office. To avoid this, we recommend shipping to an address you will be at during the day, your workplace, or a PO Box. You can also have your parcel delivered to your preferred Parcel locker. Just indicate the Parcel locker address upon checkout.

International Shipping

Most items can ship to New Zealand (excluding The North Face, Patagonia, Peak Design, Minaal). New Zealand shipping is a flat fee of A$9.5 regardless of weight.